Terms & Conditions

By agreeing to our Terms & Conditions you also agree to our Privacy Policy, Shipping Policy and Returns Policy and you confirm that you have read the information on our FAQ's page. (Our legal pages are a good source of information for you as a customer and none of them should be read likely.)

VVS Ice Store offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully (as well as our other legal pages) before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted by an online platform service. They provide us with an online e-commerce platform that allows us to sell our products and services to you.

Payment
Purchasing in this shop is 100% secure. This website (hosted by Shopify) stores your information on a secure server.

We accept all major credit cards (Visa, Visa Electron, Mastercard, Maestro), Apple Pay and PayPal transacted in USD.

If you have any questions or problems with your checkout please contact us!

All amounts are in USD (United States Dollars). No matter which currency is displayed for you the payment will be processed in US Dollars.

VVS Ice Store uses an authorized payment server that encrypts all your card information with SSL (Secure Socket Layer) protocol. This means that we can not read your information.

In order to enable payment by you to fulfil your orders, we may collect name, address, telephone number, email address, credit card information, and other billing information. This information will only be shared with third parties who facilitate completion of the purchase transaction, such as by fulfilling orders and processing credit card payments.

All you have to do is decide which payment to use for the items that are given to you.

Shipping & Delivery
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

If the item hasn't arrived please contact your post office or visit them to check if the item is there. You should do this within 7-10 days so the item doesn't get shipped back. Also, check if the item is in your mailbox (of course) or it got mixed up with someone else's mail from your building.

If there is any damage to the packaging on delivery, contact us immediately at vvsicestore@gmail.com

Our Premium shipping option is much faster, it provides premium tracking numbers and premium orders have priority in processing!

If you have any questions about our delivery times (perhaps you want a specific shipping time for your country) please send us a message on Facebook or Instagram or contact us at our email.

We are delivering to all countries on this list.

We guarantee delivery (in case the items were never received you will be eligible for a refund). However, please be patient because we ship overseas.

We do not recommend ordering items to your temporary address as they might be late or the shipping too slow for you. Please contact us about the shipping times and choose an address that will be a safe delivery place for your items.

Once you place your order, please allow 1-2 business days for it to be processed. The shipping time usually takes 2-5 weeks for our Premium shipping option and 3-7 weeks for our Standard shipping option (the shipping time is usually faster for the USA, the average for Europe and Canada and slower for distant countries like South America or Africa). The time depends on the customers country and the item that was purchased. Please be patient as we ship overseas! If you want to know the delivery time just tell us which item you are interested in and where are you from, contact us anytime!

Ordering items at a wrong address or your old address are your mistake and you have to deal with it in case it happened. Please contact us as fast as you can so we can try and stop the order and change the destination. We will do our best to help you and provide you with all the information we can.

VVS ICE Store is not responsible for destination country tax and/or duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country, prior to ordering. We will not be responsible for any Duties, Taxes, or Customs fees under any circumstances.

Free items

On special occasions, we offer free items. You only have to pay for the shipping cost. However, the limit is 5 free items per order. If you order more than 5 free items we will be forced to cancel the order and contact you about it.

For more information about returning free items please check our Refunds Policy page. We usually do not accept refunds for free items.

For more information read our FAQ's page or contact us!

Complaints
We have a 30 days return policy. If your product is damaged, not as described or has not arrived please contact us and we will make an agreement. We are offering full or partial refunds.

The complaint does not apply to errors caused by the customers. There will be no refunds for damage caused by improper operation of the product/service.

Upon return,
please contact and send complaints to:

vvsicestore@gmail.com

Packages will not be sent on demand.

Refunds
The customer will have to cover return costs to the location provided by us. Do not return our products to the company's address.

Read more about refunds in our refund policy.

Approved Refund
If a refund has been agreed upon, please send your bank details so that we can transfer the agreed amount.

Order Cancellation
If you want to cancel your order please try to do it as fast as you can. We usually want to process and ship the items as soon as we can. You can contact us or send us a message on our Facebook or Instagram pages.

Item Condition When Dispatching The Return
You are only liable for any deterioration in the value of the item due to handling other than what is necessary to determine the nature, characteristics and manner of the item. In other words - you can try the product in the same way as if you tried it in a physical store.

If the product is tested beyond what is described above, we consider the one used, which means that, in the case of withdrawal of the purchase, only a portion or none of the purchase amount will be returned, depending on the merchant's commercial value.

In order to receive the full purchase amount, you must do the same as you can at a physical store. You must test the product, but do not take it in real use.

Additional Important Information
We reserve the right to refuse service to anyone for any reason at any time.

Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Overview and Links
If you have a complaint about a product purchased from our webshop, a complaint may be sent to:

vvsicestore@gmail.com

If you are a consumer domiciled in another EU country, you can state your complaint in the EU Commission Online Complaints Platform.

The platform can be found here: http://ec.europa.eu/consumers/odr/
If you submit a complaint here, please provide us with our e-mail address: vvsicestore@gmail.com

By accepting these Terms & Conditions (listed above) you are accepting all of our policies.

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CONTACT